Services

Cost-Effective Solutions for 3rd Party Self Storage Management

Management Lite is a 3rd party self storage management solution for owners and operators of fully-automated, unattended self storage facilities. Our ability to manage the facility remotely allows us to provide these services for a fraction of the cost of staffing your facility.

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Call Center Set-Up & Management

Answer all incoming calls and make all outgoing calls, including past due calls
Rent units, take payments, handle all customer service issues, if applicable and do not require communication with owner
Send the owner any customer service issues that warrant owner involvement
Handle the past due overlock process
Upsell tenant insurance
Manage onsite maintenance personnel, including cleaning units, performing sitework, cutting locks and application of overlocks

Revenue Management

Create and Manage ongoing Dynamic Pricing controls in order to maximize street rates
Create and Manage ongoing promotions based on supply and demand
Continually maximize revenue by applying rate increases to existing Tenants

Lien Auction Process

Process past due accounts
Cut locks and prepare units for auction
Set up online auctions
Handle auction buyers and payment process

Maintenance Consulting Services

Provide direction for weekly onsite maintenance duties (personnel employed by owner) including placing overlocks, cleaning out vacant units, keeping facilities clean, minor maintenance issues, etc.

Marketing Services

Manage existing website with provider or assist in creating new one
Work with provider to establish Pay-Per-Click marketing and SEO

Basic Bookkeeping Services

Manage the transition to a cashless system
Establish merchant account for credit card processing
Set up bank account for credit card, check and money order deposits
Pay monthly (and otherwise) facility bills*
Provide the owner with a quarterly accounting report with a record of all collections and expenses.

*Owner will be required to reimburse our management team, and monthly (or otherwise) bills that are set up to auto-debit any company credit card accounts

Facility Requirements

Our management service, is only intended for unattended/automated self storage facilities; we have no program for facilities with onsite, full-time managers.
We require the facility to use a common self storage management software such as StorEdge, Sitelink or any software compatible with Call Potential (ask us about your management software).
We require the facility to accept credit card payments. Checks and money orders can be mailed to our bookkeeping office for processing. No cash payments can be taken. We can arrange for signage to be placed at the facility (“Three Ways to Pay!”) so that tenants clearly understand how payments can be made (and how to contact our management team).

Owner Responsibilities

Provide a local maintenance source*
Owner will be required to either purchase or reimburse our purchase of:
New locks for placement in vacant units (our program includes providing a free lock to new tenants)
New combination overlocks and asset tags for managing the overlock/auction process.